Return & Exchange Policy

1. Size Exchanges, Yes We Do Them

If the size does not fit, you can exchange it for another size within 48 hours of delivery. We arrange the pickup and ship the new size out to you, and OYR covers the shipping both ways. There is nothing extra to pay for a same-price exchange.

If the size you need is out of stock, we process a full refund once the original item reaches us. One exchange per item, and the item must come back unworn, unwashed, with original tags attached.

2. Returns

We accept returns within 48 hours of delivery for:

• Size does not fit and you would rather have a refund than an exchange
• Defective product
• Wrong item received
• Item damaged in transit

Items must be unworn, unwashed, and with original tags attached.

3. How to Request an Exchange or Return

1. Visit Order Help.
2. Enter your order ID and the email or phone used at checkout.
3. Select the items, choose a reason (including "size does not fit"), and submit.

We review every request within 48 hours and email you with next steps, including the pickup details.

4. Refunds

Once we receive and inspect the returned item, the refund is processed to your original payment method within 5 to 7 business days. See our Refund Policy for details.

5. Cancellations

To cancel an order entirely, do so within 24 hours of placing it via Order Help. After 24 hours, cancellation is no longer available.

6. Pre-Orders and Pre-Booked Items

Everything above applies to pre-ordered items once they are delivered, including size exchanges within 48 hours of delivery.

The one difference: because pre-orders are produced to order, they cannot be modified or cancelled after the 24 hour cancellation window has passed. Ship dates are shown on the product page and in your confirmation email.